Salesforce support provides a range of functionalities to help customers troubleshoot and resolve issues with their Salesforce instance. Some of the major

functionalities of Salesforce support include:

Technical support:

Salesforce provides technical support to help customers troubleshoot and resolve issues with their Salesforce instance. This can include assistance with setting up and configuring Salesforce, troubleshooting errors or issues, and more.

Training resources:

Salesforce provides a range of training resources, such as online tutorials, user guides, and video tutorials, to help customers learn how to use Salesforce effectively.

Support forums:

Salesforce has online support forums where customers can ask questions and get help from other users and Salesforce experts.

Phone and email support:

Salesforce also provides phone and email support for customers who need more personalized assistance. Customers can contact Salesforce support via phone or email to get help with specific issues or questions.

Professional services:

For more complex issues or projects, Salesforce offers professional services such as consulting, training, and custom development. These services can be useful for organizations that need more specialized assistance or that have more complex needs.

Overall, Salesforce support provides a range of functionalities to help customers troubleshoot and resolve issues with their Salesforce instance, as well as access training resources and get more personalized assistance when needed.