Salesforce Community Cloud is a platform that enables organizations to build and manage online communities for their customers, partners,employees and provides them the records and data they need to accomplish their work efficiently.

These communities can be used for a wide variety of purposes such as providing support, fostering collaboration, and enabling self-service, etc.

By streamlining your key business operations and extending them across departments and offices, everyone who is part of your business ecosystem can execute his or her work in real-time, support customers more effectively, and close deals faster.

Some of the key features of Community Cloud include:

Building Community:

This feature helps to build and customize the community to accomplish the requirement.

Connect your customers:

The community cloud provides the stellar service with powerful community software. This software helps the users to create efficient, self-service experiences.

Grow Partner Sales:

The Salesforce community cloud accelerates the sales channel by connecting directly with the resellers, distributors, and partners.

Empower your Employees:

The Salesforce community cloud enhances the productivity of employees and engagement with internal and branded communities.

Business Integration:

It allows us to see the global view if the complete order life-cycle through different selling channels. It manages the Order place, order fulfillment, order delivery from one place.It also provides the master repository that contains information on all the orders.

Security and privacy:

Community Cloud includes security and privacy controls to ensure that sensitive information is protected and users’ data is kept private.

Social features:

Community Cloud includes social features such as discussion forums, blogs, and user profiles, which allow users to connect and collaborate with each other.